사이즈 측정 기준, 부위, 소재에 따라서 차이가 있을 수 있습니다
평소에 편하게 입으시는 옷과 실측비교를 권해드립니다.

We partner and work with reputable and responsible breeders who raise their puppies in an ethical, caring, and loving environment. This is why we proudly state that our puppies are healthier than those found anywhere else. Before sending our puppies to their new homes, they are subject to a thorough examination by our local veterinarian to verify health and ensure safe transfer of homes.

In the rare case of issues arising even after these checks, we provide the following warranties.

1. 14-day warranty for infectious disease
The 14-day warranty is guaranteed upon the date of receiving.

If the infection or disease is clinically proven and occurred within the 14 days of acceptance, clients can replace their puppy for another puppy of equivalent price. Take note that the client will have to pay for shipping costs.

Compensation for illnesses or injuries caused by the consumer after arrival as well as skin disease occurring after 72 after arrival will not be covered.

An official veterinarian medical diagnosis, along with a picture (current state) of the puppy must be submitted within 72 hours if the client is to find any infection or disease.

2. 1-year warranty for congenital/severe disabilities
The 1-year warranty is guaranteed upon the date of purchase.

To make a claim, a licensed veterinarian medical diagnosis along with a picture (current state) of the puppy must be submitted explaining the puppy’s congenital/severe disabilities are life threatening and due to genetic condition and not owner mistreatment. Shipping costs not included.

The first official veterinarian medical diagnosis about the disorder must be submitted within 72 hours. A Korean veterinarian team will review the documents provided, and additional papers must be submitted if requested. 

The following diseases are not covered:
- Luxating Patella (kneecap dislocation)
- LCPD (Legg-Calve-Perthes Disease)
- Illness related to articulation of joints that are caused by environment.  

To avoid articulation or joint issues, we recommend using an anti-slip mat. It helps reduce your puppy’s joint strain and creates a safer atmosphere.

For more information, please contact our customer center. You can find the contact information at the bottom of our website.

Others Important Notes
- An exchange or refund will not be done due to the change of heart.
- The only instance where a client can receive an exchange or refund is when the puppy meets the warranty condition above.
- Upon payment, clients are deemed to have agreed upon the conditions.